Telenox
 
 
 
Services
 
Our IT outsourcing services have been designed to provide our customers with a better service and delivery. Our teams of experts are totally focused on delivering both operational excellence and service quality.
 
Outsourcing is the foundation of our business. We know we can deliver significant value to any organization. We provide below mentioned services as part of our portfolio.
 
Network Management
Our managed network services give you complete confidence that your LANs and WANs are performing and secure. Our network engineering teams work around clock ensuring the network is up adhering to the SLA. We can provide full end-toend maintenance, support and supplier management.
 
 
 
Server Management
Our infrastructure teams can assist to manage your specific servers. We can manage in a remote office or at your premises running on a 100% uptime guarantee. We work to ITIL standards and can merge to your existing service delivery models.
 
 
 
Application Management and Maintenance
Our technical and domain experts ensure that applications are running and available all the time to the users. Based on the ITSM standards we provide services to manage installation of updates, change requests, backup procedure, job monitoring etc. We also assist in resolving minor problems and work with your application vendors to resolve bugs and major issues.
 
 
 
ERP Maintenance and Support
The team has vast experience on the major ERP platforms of the industry and posses expert functional and technical knowledge to provide best services in the following areas.
 
We assist in developing customized modules and integrate with your existing ERP platform. We also provide assistance in migrating your data from legacy to ERP system.
 
 
 
Service Desk
Our technical service desk professionals provide hand holding, from user application support to network and server administration. We also provide a service desk for out of hours support or for a remote office. Based on your requirement, we can build a service to suit your needs.
 
 
 
Business Intelligence
Our teams have expertise in Design, Create and Modify various reports required for your organization. If necessary we will create a product to create the reports specific to organizations needs and provide service in SaaS model. We assist organizations reduce their cost in development through pay per use model.
 
 
 
Shared Support and Back office
Our services help you in managing your IT operations in a simple and easy way.
 
Transparency: Visibility into the type of work done and costs involved
Pay-per-use pricing model: Ability to predict and control costs reduced
Operational Overhead: Helps avoid the time taken for estimation and
negotiation every time there is a change in scope or addition of work
Improved Operational Excellence: Standardized set of tools/processes using the ITIL framework and committed Service Level Agreements.
 
 
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